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❓ FAQ & Help
Everything you need to know about using Suggies to track and care for your sugar gliders.
🐾 Getting Started

Open the ☰ Menu and tap Add Glider. Fill in the name and any details you have — birthday, gender, color, and so on. Not everything is required so you can always add more later.

Once added your glider will appear on the main journal page.

Open a glider's profile page and tap the photo area or the upload button. You can add multiple photos per glider. Tap the ★ star to set which photo shows as the main one on the journal page.

Photos are automatically resized and compressed when uploaded so they don't take up too much space.

Yes — two ways:

  • Import Glider — imports a single glider from a JSON file exported from another Suggies journal.
  • Bulk Import — imports multiple gliders at once from a CSV or XLSX spreadsheet. Download the template from the bulk import page to see the correct format.

Both options are in the ☰ Menu under Manage.

⚖️ Weight Tracking

Go to ☰ Menu → Weigh-In. This page shows all your gliders at once so you can enter weights for everyone in one session. Enter the weight in grams and hit Save.

You can also log a weight directly from a glider's profile page.

When Weight Intelligence is enabled, Suggies uses two independent checks to flag unusual weight changes:

  • Acute check — compares the last two weigh-ins if they are within 21 days of each other. A significant gram change in a short period triggers a flag. This is the same comparison a vet makes between visits.
  • Trend check — uses linear regression across the last 60 days of weigh-ins (minimum 3 entries required) to detect a sustained downward trend. This catches slow steady loss that wouldn't trigger the acute check.

Flags come in two levels:

  • 👀 Worth monitoring — a change worth keeping an eye on but not necessarily cause for alarm.
  • ⚠️ Concern — a more significant change that may warrant a vet visit.

Thresholds are split by life stage — joeys, adults, and seniors have different normal ranges. You can customize the gram thresholds in ⚙️ Settings → Care.

Note: if a glider hasn't been weighed in more than 21 days the acute check is skipped — a data gap isn't treated as a weight change. The trend check also requires at least 3 recent entries before it will flag anything, so new gliders or those with sparse history won't generate false alarms.

Weight history is visible on each glider's profile page. For charts showing trends over time go to ☰ Menu → Weight Charts. You can view charts for individual gliders or compare across your whole colony.

Weekly is the most common recommendation for healthy adult gliders. Suggies will show an overdue indicator on gliders that haven't been weighed within your set frequency. You can adjust the frequency reminder in ⚙️ Settings → Care → Weigh-In Reminders.

Note: weight tracking is a helpful monitoring tool but is not a substitute for veterinary care.

If you have Weigh-In Reminders or Nail Trim Reminders enabled, a banner will appear at the top of your journal when one or more gliders are overdue. It lists who needs attention and links directly to the relevant page.

Tap the × to dismiss it for the day — it will come back the next day if gliders are still overdue. You can turn reminders on or off any time in ⚙️ Settings → Care.

✂️ Nail Trims

Go to ☰ Menu → Nail Trims. Pick a date, check off everyone who got trimmed that session, and tap Save. You can backdate entries if you forgot to log at the time.

You can also log a trim for an individual glider directly from their profile page — useful if you're doing them one at a time rather than all at once.

The Nail Trims page shows a status board at the bottom with one row per glider — their last trim date and how many days ago it was. Overdue gliders are highlighted in amber or red depending on how far past due they are.

If you have Nail Trim Tracking enabled, glider cards on the main page also show a small ✂️ indicator when a trim is overdue.

You can set your trim interval in ⚙️ Settings → Care → Nail Trim Reminder. The default is every 21 days.

The ✂️ Nail Trims page is always accessible from the menu — no settings required. Enabling Nail Trim Tracking in ⚙️ Settings → Care turns on the overdue indicators on glider cards. Enabling Nail Trim Reminders adds the banner on the main page when trims are overdue.

📋 Glider Profiles

Yes — each glider's profile has a Diet section where you can record their diet type, when they started it, and any notes like portion sizes, modifications, allergies, or food preferences.

Common sugar glider diets like BML, TPG, OHPW, and GOPHW are available as options, along with Custom and Other for anything else. Diet notes are included when you export a glider's health record for your vet.

On a glider's profile you can link them to other gliders in your journal as Father, Mother, Offspring, Full Sibling, Half Sibling, Bonded Pair, or Colony Mate.

Relationships are automatically mirrored — if you set Ace as Peanut's father, Peanut automatically appears as Ace's offspring. You don't have to set both sides manually.

These are retirement statuses for gliders who are no longer active in your colony:

  • 🕊️ Flying High — the glider has passed away. They remain in your journal as a memorial.
  • 🏠 Rehomed — the glider has been adopted or transferred to another home.

Retired gliders are hidden from the main journal view but their full history is preserved. You can view them by enabling the retired filter.

On a glider's profile page, find the visibility setting and set it to Always Public. That glider's profile will then be accessible to anyone with the direct link — even if your journal is set to Private.

This is useful for sharing a glider's health history with a vet without exposing your whole journal.

Open the glider's profile and tap Export. This generates a printable PDF-style summary of their health history, weights, vet notes, and milestones — everything your exotic vet might need in one place.

You can also export all gliders at once via ☰ Menu → Vet Export.

🏠 Colony & Cage Management

Go to ☰ Menu → Cage Management. Here you can create cages, give them names and symbols, and assign gliders to them. Each cage shows which gliders live together and any known conflicts between gliders.

Each cage has a shareable link so you can send someone a view of just that cage's colony.

In Cage Management you can flag conflicts between gliders who cannot be housed together. This helps you keep track of incompatibilities across a larger colony and prevents accidental housing mistakes.

🔒 Privacy & Sharing

Public — anyone with your journal link can view your gliders and their profiles. Great for sharing with family or the glider community.

Private — only you can see your journal when logged in. Individual gliders can still be shared publicly using the per-glider visibility setting.

You can toggle your journal visibility in ⚙️ Settings.

Yes — open your journal link in a private/incognito browser window without logging in. That's exactly what a visitor without an account would see.

⚙️ Account & Settings

Go to ⚙️ Settings and scroll to the bottom. Enter your current password and your new password twice, then tap Change Password.

Settings has two relevant tabs:

  • Features — turns on/off things that add pages or nav links, like Weight Charts, Vet Export, Colony View, and Adoption Management. Features you turn off disappear from the menu.
  • Care — controls health and care tracking behavior. This is where you turn on Weight Intelligence, Weigh-In Reminders, Nail Trim Tracking, and Nail Trim Reminders, and set the intervals and thresholds for each.

Everything can be re-enabled at any time.

Go to ☰ Menu → Report a Bug. Describe what happened, what you expected, and how severe the issue is. Reports go directly to the Suggies team.

Submit a request through ☰ Menu → Report a Bug and mention you'd like a data export. The Suggies team can generate a full zip of your journal data and photos.

You can also export individual gliders as JSON files from their profile pages.

Still have questions?
Use the bug report form to ask anything. We're happy to help.
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